Quiz Mark 9- Business - Management

Which skill set of Emotional Intelligence focuses on when a person can resist unhealthy impulses?

When it refers to filling jobs like that of a maintenance clerk, personnel planning is called succession planning

Discuss step 1 of stakeholder analysis: Determining Influences on Strategy Formulation

One way to analyze the importance and roles of the individuals who comprise a stakeholder group is to identify
the people and teams who should be consulted as strategy is developed or who will play some part in its eventual
implementation. These are organizational stakeholders, and they include both high-level managers and frontline
workers. Capital-market stakeholders are groups that affect the availability or cost of capital–shareholders, venture
capitalists, banks, and other financial intermediaries. Product-market stakeholders include parties with whom the firm
shares its industry, including suppliers and customers. Social stakeholders consist broadly of external groups and
organizations that may be affected by or exercise influence over firm strategy and performance, such as unions,
governments, and activists groups.

4

Which of the following are the three main branches of the federal government?

5

The ________ syndrome is characterized by anger, depression, fear, distrust, and guilt that affects the employees who remain with an organization after a downsizing.

6

BP, in response to the Deepwater Horizon oil spill, expected increased scrutiny from which of the following segments of the general environment?

7

Brenda exhibits self-control, is trustworthy, adaptable, open to change, and has a strong desire to achieve. Which component of emotional intelligence is she exhibiting?

8

The "regionalization" environmental trend means that firms can focus on a region (customization) but also have some standardization or sharing within the region

9

When people perceive that they have been treated unfairly, they may try to restore equity by:

10

Be permitting employees to telecommute companies have saved costs through ________.

11

According to the text, two important differentiators of strategic plans are

12

Identify the performance evaluation method in which the evaluator describes each employee's strong and weak points

13

Cesar Chavez was president of the

14

______ recruiting occurs when hiring managers have a need to fill a position and they communicate that need to human resources. Human resource recruiters will then search the organization’s files for people who have the requisite skills and qualifications and send a list of such individuals to the hiring manager.

15

____ does not replace sound decisions or careful planning, but it can greatly enhance the ability of the leader to motivate others

16

Maddox likes to use techniques to help break his mind out of mental fixedness to bring about creative insights. Maddox uses which of the following?

17

What is a matrix organization? Do you recommend this structure for most businesses?

18

A firm's emphasis on a scientific discipline that is central to its core competency can make the firm less attractive to individuals from other disciplines.

19

Company ________ are broad statements or aims

20

Which of the following represents the two views of managerial impact on the success or failure of the organization?

21

_____ is based upon the assumption that people are predictable and will maximize the utility of their choices relative to their needs and wants

22

Both parties to a negotiation should establish their starting, target and resistance point before beginning negotiation.

23

Consider the processing times and priorities for four jobs: JobProcessing time(minutes)Weight/Priority(cost per minute)A106B21C502D1610 Assume the WSPT rule is used. Which job should be processed second?

24

The _____ arises from a set of codified principles and regulations that describe how people are required to act, that are generally accepted in society, and that are enforceable in the courts

25

Leaders who score high on the personality dimension of emotional stability might become more effective in their interpersonal relationships with the benefit of psychotherapy

26

Effective telephone calls include a three-point introduction: addressing the person you are calling by name, identifying yourself and your affiliation, and ________.

27

Billy Bob's swamp racers are the fastest swamp mud racing machines in the country. Unfortunately drivers have to be careful because they are easily tipped over due to their high center of gravity

28

In the ________ relationship, negotiators are representing the interests of other parties who may or may not be at the table.

29

ABS specializes in repair and maintenance of industrial machines. One repair technician has been assigned to five identical grinding machines for repair and maintenance. The machine breaks down after about 20 hours of use, and breakdowns have a Poisson probability distribution. It takes 6 hours to repair a machine, and repair times follow an exponential distribution. Machine downtime costs the company $250 an hour, and the technician is paid $50 an hour. Determine the average number of machines working.

30

The ability to focus on a single sound in the presence of many other sounds is referred to as auditory attention.

31

According to Robert Katz, applying specialized knowledge and expertise to work-related techniques is a characteristic of ________

32

Options involved in a conflict involve which of the following?

33

Rights have corresponding duties associated with them.

34

Product- or project-focused organizations generally are highly ____ so that they can respond better to market demands

35

In the past four decades, technologies have made organizations more productive and, in some cases, helped them ______________________________

36

St. Paul Church formed a committee to set goals for the year. The committee included youth, adult, and senior ministry leaders, plus the treasurer, senior pastor, and choir director. This is an example of a(n)

37

According to the Vroom and Yetton model, a consultative decision-making style allows the subordinates to have some input, but the leader makes the decision

38

In a(n) ______ interview, there are no preplanned questions or sequence of topics.

39

Where did the United States rank among the world’s nations in Transparency International’s annual Corruption Perceptions Index in 2016?

40

The formula for calculating human capital return on investment is as follows: {revenue (operating expenses + [compensation - benefit costs])} / (compensation - benefit costs).

41

What are the three causes of group decision-making problems, and their impact on group decisions?

42

Business brokers perform a similar function as real estate agents

43

The breakdown method of determining sales force size:

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Quiz Mark 9- Business - Management

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