- The model identifies and defines the components and nuances of good listening. It works by breaking down listening to its foundational basics. The HCLM defines the way we listen as well as things that can affect us during the listening process.
- Located along the top of the model are internal filters. Internal filters are concepts such as the values, attitudes, ego, and cultural and educational influences that affect our listening. They are generated and exist based on our own life experiences and life condition. Although the list of internal filters in the model is not exhaustive, the list of internal filters each of us have can be quite extensive. Some of us might have a list of internal filters several pages long. And we each have our own personal list of internal filters. Internal filters are in good part, but not exclusively, emotionally derived and based.
- Located along the bottom of the model are behavioral skills. Behavioral skills affect our listening more tangibly by establishing or recognizing our competence of the etiquette and practice of listening. Behavioral skills are the physical traits we demonstrate while we are listening. We should always practice and develop better skills to make us better listeners. We can only demonstrate the behavioral skills we are comfortable with at any given time. If our self-esteem is low on a given day or period in our lives, our behavioral skills will be affected. We could force ourselves to have better eye contact in a given situation, for example, but it will be forced on our part, and likely recognized by the speaker, potentially causing you to lose credibility.
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