What is a rule that CANNOT be applied to good consumer service?
A) Consumers have crises, and it is therefore important to address their problems immediately.
B) Seek total consumer satisfaction.
C) The consumer is not always right, but the consumer is always the consumer, and therefore it is crucial to fix the problem.
D) Consumers must get what they ask for.
Ans: D
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About how many service members have been deployed to OIF and OEF since 2001?
A. 1 million B. 2 million C. 10 million D. 50 million
A family preservation program director helps design a study that evaluates the effectiveness of her program to keep children living with their abusive parents by providing the families with daily home visits by social workers. She expects the evaluation to show a dramatic reduction in reported child abuse incidents. Instead, the results show an increase in reported child abuse incidents. The
director then concludes that the program was undoubtedly effective, reasoning that there really could not possibly have been an increase in actual abuse due to her program, just an increase in reportage of abuse due to closer monitoring in the daily home visits. The director is committing the error of A) illogical reasoning. B) ex post facto hypothesizing. C) premature closure of inquiry. D) ?selective observation. E) mystification.
This percentage of the population 65 and older lives in skilled nursing facilities
A) 4% B) 10% C) 25% D) 50%
According to __________, psychological problems stem from commonplace processes such as faulty thinking, making incorrect inferences on the basis of inadequate or incorrect information, and failing to distinguish between fantasy and reality
A) ?cognitive therapy B) ?Gestalt therapy C) ?psychoanalytic therapy D) ?person-centered therapy