An example of a "high touch" environment would be:
a. a hotel check-in.
b. an ATM.
c. toll-free catalog ordering.
d. pike pass.
a
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In order to form a free trade area, South Africa has signed a Trade, Development, and Cooperation Agreement (TDCA) with:
A) Swaziland. B) EU. C) Namibia. D) Angola. E) Japan.
Which one of the following was NOT discussed as a way to create a culture of honesty and integrity?
a. Offer rewards for honest behavior b. Communicate expectations throughout the organization c. Hire the right kinds of employees d. Create a positive work environment
Walter worked nights as a clerk in a fast-food store. On his last work shift, Walter's boss told him, "I'm really grateful for the year that you have worked here. I am going to give you a bonus of $1,000 in your last paycheck." When Walter got his last paycheck, there was no bonus. If Walter sues, the likely result will be
a. Walter will win, as the promise is enforceable. b. Walter will lose, as he gave no consideration. c. Walter will lose unless the promise was in writing. d. Walter will win, as no consideration is required to modify an employment contract.
Shirley Rhone suffered injuries when a truck struck the vehicle in which she was riding. State Auto Mutual Insurance Co was the insurer involved and provided personal injury coverage. Shirley went to see Dr. Allen, a chiropractor who provided treatments
32 times over a 3-month period. Dr. Allen billed State Auto in three separate billings. After paying the first two billings in full, State Auto expressed concern about whether Dr. Allen's charges were excessive. State Auto hired Chiropractic Consultants, Inc to evaluate Dr. Allen's billings. The consultants advised that Dr. Allen's billings were indeed excessive. State Auto then telephoned Dr. Allen and offered a partial payment to settle the account. After this conversation, State Auto issued and sent a check for $864 payable to Dr. Allen. On the face of the check, State Auto noted the total amount allocated to each claim and typed "settlement in full." On the reverse side it said, "The endorsement of this draft by the payee constitutes a clear release and full settlement of the claim or account shown on the other side." Upon receipt of the check, Dr. Allen cashed the check. He then sought payment of an additional $895 . State Auto claims there was an accord and satisfaction with respect to the amount due for services rendered by Dr. Allen. What are the requirements of an accord and satisfaction? Were those requirements met in this case?