Answer the following statements true (T) or false (F)
1. A study of waitresses found that the waitresses received higher tips if they squatted and made eye contact with diners than if they stood and made eye contact.
2. Research consistently shows that men receive friendlier treatment in customer service transactions than women receive.
3. Research on the active listening skills of physicians during consultations with patients shows that the average physician allows his or her patient to speak most of the time.
4. An asymmetrical relationship is one in which group members act differently toward one another.
5. Wearing unfashionable, “different” clothes to work would automatically classify you as a “low-status” individual in the organization.
1. true
2. false
3. false
4. true
5. false
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