This individual seeks to assist the disputants in resolving their conflict but has no decision making power
A) mediators
B) negotiators
C) arbitrators
D) peacemakers
Answer: A
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All of the following regional managers just spoke at a national seminar held by their corporation. Which one was dealing with semantic noise?
a. Sarah, whose mind kept wandering b. Jerry, who suddenly realized that he couldn't read his own notes c. Fred, who had trouble articulating due to his medical condition d. Justin, whose audience misunderstood what he meant
Analyzing qualitative data:
A. takes half as much time as collecting the data. B. is best done by focusing on one element at a time. C. is accomplished by reading through the field notes several times. D. begins by focusing on points on which all interactants agree. E. begins only after all of the observations are completed.
During the first day of class speech presentations,Dwayne had a bad sinus infection and his ears were plugged so he couldn't hear the speakers. He was experiencing _____ noise
a. anatomical b. physiological c. psychological d. external
A form of nonlistening is ________, which involves focusing only on particular parts of a message
A) ?defensive listening B) ?pseudolistening C) ?selective listening D) ?ambushing E) ?literal listening