A nurse works a rape telephone hotline. Communication with potential victims should focus on:
a. explaining immediate steps victims should take.
b. providing callers with a sympathetic listener.
c. obtaining information for law enforcement.
d. arranging counseling.
ANS: A
The telephone counselor establishes where the victim is and what has happened and provides the necessary information to enable the victim to decide what steps to take immediately. Counseling is not the focus until immediate problems are resolved. The victim remains anonymous. The other distracters are inappropriate or incorrect because counselors are trained to be empathetic rather than sympathetic.
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normal tympanic temp
What will be an ideal response?