Kareem Espinal is employed as a copywriter at Jacksaw Publications. He is receiving education assistance of $10,000 per year from his employer to complete his bachelor’s degree from an accredited college. How much of that assistance is taxable?
What will be an ideal response?
$4,750 = $10,000 - $5,250 excluded amount
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Which of the following quality gurus introduced both the quality circle and the cause-and-effect diagram?
A. Joseph Juran B. Armand Feigenbaum C. Kaoru Ishikawa D. W. Edwards Deming
Gloria is the front desk executive at an organization. Her colleague, Liam, handles customer complaints. Liam has requested Gloria to answer all incoming calls while he is in a meeting. The first call Gloria receives is from a customer complaining about the delayed delivery of a product. Gloria is not sure about the organization's policies toward delayed deliveries. To cultivate a good
customer-service image, what would be the best action for Gloria to take? A. She should blame the organization's logistics department for this problem, and let thecustomer know that she is only a helpless front desk employee. B. She should get Liam on the line after the meeting and make the customer repeat the entirestory. C. She should respond only in those areas in which she is qualified, and quickly refer thecustomer to someone who can help. D. She should promise the customer a 50 percent discount on his purchase to get the customer off the telephone as soon as possible.
A Massachusetts state statute imposes a prison term, without a trial, on all street performers who operate in certain areas. A court would likely review this statute under the principles of
a. the commerce clause. b. the equal protection clause. c. the due process clause. d. the First Amendment.
The franchise is not strictly speaking a business organizational form
Indicate whether the statement is true or false