Which of the following best describes how corporate governance influences an organization?
a. To exert control over management.
b. To hold management accountable for its actions.
c. To exert control and require accountability for the resources entrusted to the organization.
d. To exert control over the internal control environment.
c
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What would the employee turnover be if the store had ten positions for management trainees and four employees voluntarily left their jobs during the year?
A. 160% B. 140% C. 40% D. 60% E. There is not enough data to determine a correct percentage
When a division is operating at capacity, the transfer price should be ________.
A) based on opportunity cost B) a market-based transfer price C) a cost-based transfer price D) the total manufacturing cost
What is a person who creates value by improving efficiency and effectiveness in the use of society’s limited resources called?
A. founder B. capitalist C. industrialist D. entrepreneur
Service process redesign efforts typically focus on achieving all EXCEPT which of the following key performance measures?
a. Reduced number of service failures. b. Reduced cycle time. c. Enhanced productivity. d. Increased profitability. e. Increased customer satisfaction.