When a sale is lost, it is important to review the chain of events because:
A) a client that has been lost once will be lost again
B) the sales manager must take disciplinary action against the salesperson
C) the salesperson should determine how to retaliate against the competition
D) the salesperson will be able to learn from mistakes
E) the client must decide to offer referrals
D
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The salesperson promised the radio station manager that the new $30,000 computer system would be compatible with the equipment already used by the station. When the new computer system proved not to be compatible even after an additional $10,000 worth of new software, the station manager sued the salesperson and his company for:
A. violation of the Robinson-Patman Act. B. misrepresentation and breach of warranty. C. failure to adhere to the rules of full disclosure. D. violation of Title VII. E. misuse of relationship marketing.
Activity-based costing applies only to production-related activities
Indicate whether the statement is true or false
What is the crucial final step to the appreciative inquiry process?
a. management follow-up on employee recommendations b. written codification of vision and image c. making recommendations for organizational improvement d. drafting a new organizational mission statement
Mabry has a perceived inequity with Tabatha. Mabry thinks that the only way to fix this inequity is to move to another company. Of the six behaviors stated in the textbook that change perceived inequity, Mabry has decided to
a. Leave the field b. Change inputs c. Pick another other d. Attempt to change outcomes