It has been two years since any employee has received a bonus at Tech Outlet, and the possibility of getting one no longer seems to motivate employees. In this case, management has inadvertently applied
A. expectancy.
B. negative reinforcement.
C. intrinsic motivation.
D. extinction.
E. punishment.
D. extinction.
Extinction is the weakening of behavior by ignoring it or making sure it is not reinforced.
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How is EBM different in the global world than in North America?
A. Nothing differs. B. Everything differs. C. One needs to question if the North American EBM will apply abroad. D. One does not need to question things before going overseas.
Ima was the top seller of her company's new product during the six-month launch of the product. Ima's company gave her a $500 gift certificate toward a resort vacation. This is an example of a quota-bonus plan
Indicate whether the statement is true or false
Which of the following is true of outstanding shares?
A) A firm cannot sell more shares than the outstanding shares mentioned in the charter. B) Authorized shares become outstanding shares when they are issued or sold to investors. C) Outstanding shares are indicated in a firm's corporate charter. D) Outstanding shares are the shares repurchased by the firm.
Customer service reps
A. solve problems after a purchase. B. promote the customer's next purchase. C. are advocates for the company. D. are advocates for the customer. E. All these answers are correct.