When evaluating a human service system or general program of service, you might ask the following questions: (1) Are the services of the program addressing client need? (2) Are we delivering good quality services? (3) Are we offering out services efficiently? (4) Are our client satisfied with the services they have received? What is the most important question that has not been asked yet?
A. Has the cost per unit of service increased in recent years?
B. To what extent do our personnel meet the necessary qualifications for their jobs?
C. Have our services improved client outcome?
D. Have we redefined our mission in recent years?
Ans: C
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Which of the following represents the most important shift in social welfare between the American Revolution and the Civil War?
a. establishment of urban foster homes for orphans b. establishment of institutions for the mentally ill, blind and deaf c. separation of church and state d. shift to outdoor relief rather than indoor relief
Which practice theory is based on the assumption that individuals are responsible for their own behavior?
a. behavior modification b. task-centered social work c. reality therapy d. solution-focused therapy
Structural reasons for economic differences between men and women include:
A) the methods used to calculate Social Security. B) employment patterns that differ between men and women. C) women's reduced access to other retirement income. D) all of the above.
Viewing an agency as a network organization refers to:
a) Acknowledging the relationships held with other organizations b) Acknowledging the importance of linkage through technology c) Acknowledging the importance of internal relationships d) All of the above