After presenting a proposed solution to a group problem, Carlos says "There is absolutely no way this plan will solve the problem." Which defensive behavior is exemplified in Carlos's statement?
a) Certain
b) Controlling
c) Evaluative
d) Neutral
e) Strategic
ANS: a
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Films that are so variable that it's hard to generalize about their narrative structures are
a. classical. b. formalistic. c. realistic. d. avant-garde.
The format and mechanics of blogs make them attractive for all of the following reasons EXCEPT
A) almost anyone can create a blog. B) there are virtually no start-up costs. C) trained editors oversee most blogs. D) readers can post comments and responses directly on the blog. E) material can be updated and changed instantly.
At the end of the negotiation phase, the mediator will have ______.
A. the final agreement B. the final agenda C. a brainstorming session D. a soft agreement
__________ occurs when a person is treated differently because of his/her native language or other characteristics of that person's speech
a. A cohort effect b. Regionality c. Stereotyping d. Language discrimination