When a prospect shows resistance to a salesperson's attempt to close a sale, the customer is most likely:
A. dodging the sale.
B. forestalling.
C. raising an objection.
D. using a condition of sale.
E. creating a sales challenge.
Answer: C
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Peer pressure, which leads group members to question the loyalty of other members who express dissent, is a symptom of
A. social loafing. B. norming. C. devil's advocacy. D. groupthink. E. storming.
One of my followers has been verbally lashing out at me publicly about a decision I made. I stay calm and reiterate to him that my decision is consistent with my internal standards and those of the company. Which component of authentic leadership am I using?
A. relational transparency B. self-awareness C. internal moral reasoning D. optimism
Court-appointed individuals or firms who identify and collect a debtor's assets and then allocate those assets to creditors in an orderly manner are the:
a. examiners. b. trustees. c. adjusters. d. judges.
7) What is the most common way that international trade secretariats influence MNEs?
a) Information exchange b) Setting wages c) Translating languages d) Lobbying for national legislation