Which of the following suggestions can improve goal setting for conflict management?
a. analyze the relationship you have with the person and that person's conflict style
b. familiarize yourself with the physical environment where the conflict occurs
c. control your tendency toward verbal aggressiveness
d. appreciate the relief that follows working through a productive conflict situation
a
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Since the new product launched by Tentacle Co failed to meet the standards expected by its customers, sales did not match the benchmark the company had forecasted
Tentacle Co took the feedback positively and rectified all the drawbacks of the product. Even then, the sales figures did not improve. What activity does the company need to engage itself in to resolve the situation? a) Image buildin b) Crisis management c) Environment scanning d) Issues management
When individuals become defensive about their positions because they think they are being personally attacked, it causes
a) ego conflict b) relation conflict. c) pseudo conflict. d) simple conflict.
Jorge is an active member of his high school debate team, but lately he has noticed that his peers are more articulate and score better at tournaments than he does. Feeling that he no longer is valuable, Jorge decides to quit the team. Through which process did Jorge make his decision?
A. facework B. mindfulness C. social comparison D. reflective competition
The expressionDel dicho al hecho hay mucho trecho (From said to done, there is a great gap) illustrates which cultural value?
a. the sparing bestowal of trust b. the gender roles related to masculinity c. the respect for privacy d. the importance of family