When would it be best to avoid using "you" in a communication?
A) In a polite request
B) In an informal request
C) When issuing orders
D) When pointing out achievement
E) When offering congratulatory comments
Answer: C
Explanation: C) To be effective, avoid using "you" in negative ways—for example, issuing orders and accusations. In those cases, use impersonal expressions rather than "you."
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