Madame Tussaud's wax museum is a popular tourist attraction in London. The museum charges higher entry rates for tourists compared to locals. This form of price discrimination is known as ________ pricing
A) customer-segment
B) image
C) location
D) special customer
E) special event
A
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Guestology can be best defined as ______.
a. stories about good experiences of hospitality guests b. the study of how guests behave in hospitality organizations c. the art of treating customers like guests d. The study of the demographics of guests
The costs of quality are made up of
A) prevention costs and appraisal costs. B) internal failure costs and external failure costs. C) costs of conformance and costs of nonconformance. D) product design and production performance.
_____ refers to the extent to which people believe that their behavior has a real effect on what happens to them.
A. Self-efficacy B. Locus of control C. Self-esteem D. Authoritarianism E. Openness
When electronic spreadsheets were first developed, one of the early applications for the technology was performing what-else analyses. _________________________
Answer the following statement true (T) or false (F)