While a nurse is performing a recently admitted hospital client's morning care, the client states, "I'm pretty sure I'll never see my own apartment again." Which of the following responses by the nurse best demonstrates effective communication?
A) "What is it that makes you feel that way?"
B) ""I'm sure that's not going to be the case."
C) "All in all, you're doing quite fine."
D) "There's a lot that we can do, dear, to make sure that you do."
Ans: A
The nurse demonstrates empathy and respect, while also facilitating further assessment findings around the client's beliefs for recovery through the use of an open-ended question. The nurse should not demonstrate a false reassurance of recovery, nor downplay the client's concerns. The nurse does not use patronizing terms of address (dear, honey, sweetie).
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