The countervailing forces model is essentially the same as the market capitalism model.
a. true
b. false
Answer: b. false
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Ambient Management, Inc. was experiencing a gap in the services it was providing. It closed the gap by ensuring that its customer-facing staff had the skills, training, and proper tools to perform their jobs. When compared with the gap model of service quality, the gap that the company addressed was between what ______.
A. customers wanted and what management thought customers wanted B. the company provided and what the customers were told it provided C. management thought customers wanted and the quality specifications it developed D. the service quality specifications were and the service that was actually provided
Exposure at the operations level caused by FX changes on projected cash flows is known as ____________ exposure.
Fill in the blank(s) with the appropriate word(s).
When establishing a global ethics training program, Jackson recommends all of the following elements, except
a. Ensure morally sensitive cultural education b. Provide education on international human rights c. Implement a program based on the company’s home ethics and culture d. Consider global cultural dimensions
_____ ensure consistency in the information received from each candidate and can prevent decisions based on illegal topics that might be presented in a résumé.?
A) ?Follow-up messages B) ?Recommendation forms C) ?Application forms D) Job-acceptance messages