James is a case manager for a homeless shelter. His responsibilities include conducting intake interviews with applicants, identifying appropriate resources, and coordinating treatment team meetings for his clients. Maria is a Latina woman who has been living in her car with her two children. She has just come into the shelter and meets with James for an intake interview. (1) James: Come in,
Maria, and have a seat. (Extends his hand) (2) Maria: Thank you. (Shakes James's hand) (3) James: How can I help you? (4) Maria: Well, I need clothes for my two children, and we are hungry. (5) James: OK, we can help with that. Do you have a place to stay? (6) Maria: No. (7) James: Would you like to find a place to stay? (8) Maria: Yes. (9) James: Why are you homeless? (10) Maria: My husband died. (Looks down and is wringing her hands) (11) James: How did he die? (12) Maria: (Begins to cry) He had a heart attack. (13) James: When did he die? (14) Maria: (Visibly upset) Two months ago. (15) James: So, how did you lose your home? (16) Maria: (Crying) My two babies are so young, I didn't want to leave (17) them alone, and I lost my job. (She pauses) (18) James: Ummm…what about other family? (19) Maria: They are all in a different part of the country. (20) James: Oh… (21) Maria: (Sits silently, crying, with her head down) When working with clients who have a background of Spanish language and customs, such as Maria, questioning should be:
A) ?direct and oriented toward future circumstances and possibilities.
B) ?used to elicit specific details about the problem or problems.
C) ?used only after a rapport has been established.
D) ?used to place the client in a dependent role.
C
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