The forward-looking marketing metrics signal aspects of the marketing plan that

may be failing.

Indicate whether the statement is true or false


TRUE

Business

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In a firm that has a total company effort in implementing the marketing concept,

A. departments-even very specialized ones-are guided by what customers want. B. the firm is more production-oriented than marketing-oriented. C. the firm lacks a central focus. D. not all departments impact customer satisfaction. E. there are "fences" around individual departments.

Business

According to the text, in economies like those that made up the former Soviet Union, accounting standards are relatively less complex due to the fact that they are just beginning to be developed

a. True b. False Indicate whether the statement is true or false

Business

What is the term for a technique in which hackers go to known business traveler locations like airports and set up access points (look like regular wireless networks) through their laptops to the Internet?

a. social engineering b. spoofing c. phishing d. wartrapping

Business

Studio 19 is a dance studio geared to adults who want to learn ballroom and Latin dance. When individuals call the studio, they're encouraged to access the Web site to receive a $25 e-coupon entitling them to a free half hour of dance instruction

Once they become patrons, text messages are sent to share news about featured dance instructors and upcoming special events. Which of the following promotion mix tools does Studio 19 employ to reach target customers? A) public relations B) personal selling C) direct marketing D) crowdcasting E) retailing

Business