Quality Paper Products utilizes a structure that includes functional divisions, such as accounting and production, and a divisional chain of command, such as the home products and office divisions. For example, Mariana, a salesperson, reported to both her sales manager and the office products manager when she first started working on the city of Springfield account. Quality Paper Products has a
A. geographic-divisional structure.
B. matrix structure.
C. team-based approach.
D. modular structure.
E. hollow structure.
B. matrix structure.
In a matrix structure, an organization combines functional and divisional chains of command in a grid so that there are two command structures, vertical and horizontal.
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