Some companies resolve service failures so successfully that customer satisfaction actually increases following a disruption. What is this known as?
a. Service recovery paradox
b. Emergency relief system
c. Customer satisfaction paradigm
d. Efficiency planning
a. service recovery paradox
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Which of the following would be considered to be the most liquid?
A. money market mutual funds B. checkable deposits C. savings deposits D. small time deposits
Economic researchers have found:
A. no examples of countries with high rates of money growth and low inflation rates. B. many examples of countries with high rates of money growth and low inflation rates. C. many examples of countries with low rates of money growth and high inflation rates. D. no relationship between rates of money growth and inflation rates.
Deflation is
A. a constant rate of inflation. B. a slow-down in the rate of inflation. C. zero inflation. D. a decline in the average price level.
The first and biggest problem the EU faces in its expansion to the east is
A) the reform of its agricultural subsidy programs. B) the lack of democracy in the countries that are most likely to become members. C) the unwillingness of the new members to adopt EU rules. D) the lack of market economies in the countries that are most likely to become members.