When an individual becomes cognitively or physically aroused by an expectancy violation, that individual will likely
A. become more focused on the violation than the message itself
B. automatically assign a negative meaning to the violation
C. feel romantically attracted to the violator
D. All of the answers are correct.
Answer: A
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Doug is teaching his 3-year-old daughter, Asma, to communicate her feelings. “I feel like I want a snack!” says Asma. Doug realizes he needs to be more specific about how to ______.
a. reframe an emotion b. state an emotion c. identify the cause of an emotion d. own an emotion
Effective groups do NOT experience conflict
Indicate whether this statement is true or false.
Which source of power allows an employee to occupy a position that provides control over promotions, pay, or valuable assignments?
a) resource control b) expertise power c) communication skills d) interpersonal network
"Did you attend a private college?" is an example of
A) an open question. B) a closed question. C) a mirror question. D) a summary question. E) a leading question.