When an individual becomes cognitively or physically aroused by an expectancy violation, that individual will likely
A. become more focused on the violation than the message itself
B. automatically assign a negative meaning to the violation
C. feel romantically attracted to the violator
D. All of the answers are correct.
Answer: A
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Indicate whether this statement is true or false.
"Did you attend a private college?" is an example of
A) an open question. B) a closed question. C) a mirror question. D) a summary question. E) a leading question.
Doug is teaching his 3-year-old daughter, Asma, to communicate her feelings. “I feel like I want a snack!” says Asma. Doug realizes he needs to be more specific about how to ______.
a. reframe an emotion b. state an emotion c. identify the cause of an emotion d. own an emotion
Which source of power allows an employee to occupy a position that provides control over promotions, pay, or valuable assignments?
a) resource control b) expertise power c) communication skills d) interpersonal network