A representative from the FBI visited Marshall's criminology class to talk about new communications technology. When Marshall saw that the speaker was a middle-aged woman, he couldn't concentrate on anything she said. He had been expecting the speaker to be young, and he kept thinking to himself, "What could someone her age know about the latest technology?" According to your textbook, what aspect of poor listening was Marshall exhibiting?

A. concentrating on details
B. listening for technique
C. focusing on personal appearance
D. All of these answers are correct.
E. Both listening for technique and focusing on personal appearance


Answer: C

Communication & Mass Media

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