Effective communication skills include which of the following?

1.Using language that the person understands  
2.Congruence between verbal and nonverbal messages  
3.Giving advice in an attempt to offer solutions  
4.Being sensitive to any cultural differences

A) ?II, III and IV
B) ?I and II
C) ?III and IV
D) ?I, II and IV


Answer: D) ?I, II and IV

Social Work & Human Services

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The Person-In-Environment system does NOT address which of the following?

a. Social role problems b. Global assessment of functioning c. Mental disorders d. Environmental problems

Social Work & Human Services

Answer the following statement(s) true (T) or false (F)

Retrospective psychology suggests that humans thrive in conditions where they can exercise their capacities to creatively imagine new futures.

Social Work & Human Services

Which of the following levels of evidence is most likely to minimize the bias of the researcher who is reviewing the literature on evidence?

A. the meta-analysis B. the single article on evidence C. the review of agency policies on evidence D. the traditional literature review of evidence

Social Work & Human Services

Of the following, which is characteristic of private social service agencies?

A. Laws determine the intent of the agency. B. Taxes are the source of funding for agency programs and services. C. The agency is affiliated with local, state, or federal governments. D. Contributions, fees for services, and grants fund agency programs.

Social Work & Human Services