Maria employed the competence model of conflict by focusing on how she could protect her interests
She decided that by yelling loudly at the sales clerk in the front of the store and insisting on seeing a manager, she would be able to get the refund she wanted.
?
Indicate whether the statement is true or false
False
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When you decide that the speaker's message will have no value, even before the speech begins, you are experiencing the listening barrier of
a. information overload. b. personal concerns. c. receiver apprehension. d. prejudice.
All of the following statements about stereotyping in the mass media are true EXCEPT
A) benign stereotypes are not objectionable and pose few, if any, problems. B) the FCC has banned any broadcast of demeaning stereotypes over the public airwaves. C) newspapers typically use lots of stereotypes in their headlines. D) stereotypes are a kind of shorthand that can communicate a lot quickly and easily.
Briefly explain the following statement: "Public speaking is a form of power and therefore carries with it heavy ethical responsibilities."
What will be an ideal response?
Essentially, desensitization involves
A. transferring your anxiety from public speaking to something else. B. imagining yourself giving a stress-free speech. C. overcoming your fears by facing up to them. D. overcoming your fears by ignoring them.