A user reports that a file used yesterday is missing. The technician asks the user to show where the file was located. The technician then asks the user to show the attributes of the folder where the file was stored and sees that the folder allows files to be saved and changed in the folder. The technician also asks the user to use the Previous Versions tab and sees that the folder was modified
yesterday. Which step of the troubleshooting process should the technician perform next?
A) Establish a theory of probable cause.
B) Test a theory to determine the cause.
C) Identify the problem.
D) Establish a plan of action.
A
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