The _____ of trade negotiations created the _____, which replaces GATT. This trade agreement dramatically lowers trade barriers worldwide.
A. Uruguay Round; World Trade Organization
B. Doha Round; European Union
C. Doha Round; NAFTA
D. Paraguay Round; South American Free Trade Agreement
E. Mercosur; European Union
Answer: A
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Marsh Corporation borrowed $90,000 by issuing a 12%, six-month note payable, all due at the maturity date. After one month, the company's total liability for this loan amounts to:
a. $91,800 b. $90,900 c. $90,450 d. $90,000
Answer the following statements true (T) or false (F)
1. Most of the time when service failures occur, the people part of the delivery system has succeeded, but other aspects were unsatisfactory. 2. Hospitality organizations should not admit liability for unfortunate, unavoidable occurrences that are not its fault, but they should do everything in their power to rectify such situations. 3. The main reason for empowering servers to provide on-the-spot service recovery is to keep dissatisfied customers from leaving that way. 4. An evangelist is created by exceeding expectations. 5. No matter how the recovery is handled, the original failure is always more important to the company.
SERVQUAL analysis ______.
A. uses defect rates in the production process to identify gaps between services customers expected to receive and what they actually receive B. is a method for doing gap analysis C. uses employee absenteeism rates to identify production defects D. is a predictive model applied to how target markets can be serviced
What is the benefit of providing a list of expert contacts in a press kit?
A) helping reporters locate conflicting information for a balanced story B) adding emotional emphasis and appeal to a story C) giving an organization some control over story input D) illustrating the knowledge of a firm's executive board E) explaining the historical development of a firm's product