Suppose that the actual cost of capital is 10%, but the firm chooses a discount rate of 18%. Managers of that company will be more likely to choose relatively short term investments
Indicate whether the statement is true or false
True
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Which of the following is the term for customers who enthusiastically share their positive experiences with a product with friends, neighbors, and colleagues?
A) satisfied customers B) product champions C) neutral customers D) switchable customers E) defecting customers
To correct the past exclusion of women and minorities, companies introduced ________, which meant they would use special efforts to recruit and hire qualified members of groups that have been discriminated against in the past.
A. class action suits B. ethnocentrism C. affirmative action D. groupthink E. social audits
A scheduling system for service organizations that uses computerized systems to maximize customer satisfaction by smoothing out demand for their services in any given time is a(n) ______.
a. reservation system b. prioritization system c. appointment system d. capacity utilization system
What is the total package that a firm offers employees in return for their labor?
A) Wage B) Salary C) Benefits package D) Compensation package E) Retention plan