When Adler and Proctor suggest that the most useful theories are those that have a strong logical structure, they are referring to which of the following?
A. external consistency
B. internal consistency
C. succinctness
D. accuracy
A. external consistency
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What change in customer retention results from an increase from 5 to 10 years of an average customer life?
A) a decrease of 5% B) an increase of 5 % C) an increase of 10% D) a decrease of 10% E) the value remains the same
Which of the following enables companies to eliminate the costs associated with shift work?
A. follow the sun support B. one global support desk C. regional in country service desks D. local service desks
Which of the following statements is false regarding regression analysis?
A) It is used to predict the fixed and variable components of a mixed cost. B) It is used to predict whether a cost is a product or a period cost. C) It is usually more accurate than the high/low method. D) It uses statistical methods to fit a cost line through a number of data points.
What is a characteristic of the bleak house model?
a) Exploited workforce b) Reasonable pay c) Informal approach to management d) Close relationships between employees and owners