Discuss the analysis step and identifying alternate solutions step in the systematic problem-solving process.

Question

What will be an ideal response?

Answer 1

Problem analysis involves finding out as much as possible about the problem. Most groups begin this process with each member sharing information he or she already knows about the problem. Members determine which additional questions they need to answer and search for additional information to answer them. Some members may be assigned to conduct library or online research about the problem, others may interview experts, and still others may conduct surveys to gather information from particular target groups. The information gathered by group members should help the group answer key questions about the nature of the problem.
During the information gathering and analysis step, group members should be encouraged to share information that is new or contradicts the sentiments or preferences expressed in the group. A group that is willing to consider new and unexpected information will more deeply analyze the problem and, therefore, will likely come to a more effective solution.
Ending up with a good solution depends on having a wide variety of possible solutions to choose from. Therefore, one of the most important activities of problem solving is coming up with solution ideas. Many groups fail to generate solution ideas because they criticize the first ideas expressed; this discourages members from taking the risk to put their ideas out for the group to consider. One way to encourage everyone’s ideas is to use the technique of brainstorming. Brainstorming is an uncritical, non-evaluative process of generating possible solutions by being creative, suspending judgement, and combining or adapting ideas. During a brainstorming session, members offer ideas without censoring themselves. Other members may build on ideas that have been presented, combine two or more ideas, or even offer off-the-wall thoughts.