The Baldrige National Quality Award (BNQA) establishes a set of performance standards that define a total quality organization. The standards in areas of excellence include (select all that apply):
a. leadership.
b. strategic planning.
c. environment of care.
d. human resource focus.
e. medication management.
A, B, D
The standards in seven areas of excellence established by the BNQA are (1) leadership, (2) stra-tegic planning, (3) customer and market focus (focus on patients, other customers, and markets), (4) information and analysis, (5) human resource focus, (6) process management, and (7) business results (organizational performance results).
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After a long-term care facility nurse receives a phone order from the physician, the nurse must ensure that the order is countersigned in
a. 8 hours. b. 12 hours. c. 24 hours. d. 48 hours.
Which of the following are considered to be obstacles to delegation for new nurses?
a. fear of being disliked b. inability to develop working relationships with other team members c. lack of confidence to move past being a novice nurse, fear of staff refusing to carry out delegated tasks d. lack of administrative support, communica-tion skills that are focused on patient safety only e. belief that you are the only one who can perform a task correctly f. tendency to isolate oneself and perform tasks alone
Although leaders and managers both have responsibility for evaluating and disciplining personnel, they each have different functions. Leaders encourage peer review, whereas managers:
a. Use a formalized system b. Use an informal system c. Inspire high performance d. Reduce the anxiety of the performance appraisal
Which of the following angiotensin-converting enzyme inhibitors (ACEIs) possesses the shortest plasma half-life and duration of action and is administered two to three times daily?
A. Losartan (Cozaar) B. Quinapril (Accupril) C. Valsartan (Diovan) D. Captopril (Capoten)