In Lamson v. Crater Lake Motors the Oregon appeals court held that a violation of ethical standards, which caused a sales manager to be fired, was grounds for wrongful termination
a. True
b. False
Indicate whether the statement is true or false
False
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When is an enclosure notation required in a business letter?
A) All business letters require enclosure notations. B) When the letter is typed by one person to express the sentiments of another person C) When the letter is sent in printed form rather than electronic form D) When the letter includes other documents
________ is the ability to influence an audience to agree with your point of view, accept your recommendation, or grant your request
A) Aggression B) Persuasion C) Ethnocentrism D) Congregation E) Polycentrism
An internal issue to be considered when setting a price is
A) whether there is a sole source or heavy competition. B) total demand for the product or service. C) the quality of material and labor. D) the number of competing products or services.
Since service desks perform different functions and support different industries, there are not common categories for data captured.
Answer the following statement true (T) or false (F)