A large, multidomestic organization recently adopted a geographic structure, with numerous divisions. What mechanism would best increase communication and coordination between divisions in this complex structure?
A. ad hoc committees
B. integrating roles
C. cross-functional teams
D. task forces
E. liaison roles
Answer: B
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The first step in understanding how to manage the guest experience is ______.
a. defining the service product b. organizing the top management team c. hiring the right people d. understanding the guests in the target market
An aspiration group is one
A. that a person feels is significantly above him or her in terms of socioeconomics. B. that a person wishes to maintain a distance from because of differences in values or behaviors. C. that a person knows he or she can never really fit into because of basic cultural differences. D. to which a person belongs, and wishes to continue with. E. that a person wishes to be a member of or wishes to be identified with.
Which of the following parenthetical phrases is punctuated correctly?
a. Ms. Silvan, addressing the entire department, explained the proposal. b. Mr. Frank speaking to the senior staff, resigned his position. c. I understand however; that there is a problem with the proposal. d. Yes I understand the information in the proposal.
Financial statement note disclosures on long-term liabilities should include information on authorization of new debt issues, sale of previously authorized issues, and retirement and refunding of debt during the year.
Answer the following statement true (T) or false (F)