Interview a social worker who is either the executive director of a social service agency or a department head. Ask the person to describe two agency procedures that may get in the way of social workers providing good client service. Find out what a social worker can do to minimize the possibility of these experiences, and how a social worker can generally best intervene in the agency toward the end of resolving an agency issue.

What will be an ideal response?


Evaluation of this assignment should be based on the student’s successful completion of the following elements:
• Clarity of the social worker’s job description and roles
• Written presentation of the agency service issues (attention to detail, why they have evolved, level of staff agreement about the issues, prior attempts, if any, to correct the situation, and their level of success)
• Strategies for intervention into the issues (who should be involved, who decides who will be involved, extent of client participation)

Social Work & Human Services

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