What is the first step in developing an effective sales training program?
A) measuring sales training interest levels
B) conducting a training needs assessment
C) establishing a sales training budget
D) setting sales training goals
E) selecting a training provider
B
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For managers to recognize an opportunity they must have a system for monitoring opportunities sometimes referred to as:
A) monitoring access systems B) opportunity identification C) internal reporting analysis systems D) environmental opportunity analysis E) diagnosing opportunities
Which of the research questions/hypotheses below is best answered using hypothesis testing?
A) Is familiarity with a new product related to age and education levels after controlling for income? B) The department store is being patronized by more than 10 percent of households. C) One hotel has a more upscale image than its close competitor. D) Both B and C are correct.
If the standard deviation in a sample is 1 and the sample size is 25, then the standard error of the mean is ______.
A. 0.20 B. 2.00 C. 1.44 D. 2.63
The process of negotiating and managing customer expectations is called ____.
A. service level management B. requirements management C. request fulfillment D. incident management