While Samantha, a manager at Organization ABC, was on a business trip out of state, she sent a number of her employees email. She sent Dawn an email concerning Dawn's poor performance on the job and the possibility that she might be fired
Why might this
action be a poor reflection on Samantha's communication skills as a manager?
A. Samantha should never fire anyone.
B. Using email as the channel of communication was inappropriate because it is too
impersonal and does not allow for immediate feedback on such an important
issue.
C. Samantha probably does not understand what kinds of limitations her employees
face because she is not a direct participant in her subordinates work.
D. Email should not be used within an organization for anything besides personal
use.
B
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Answer:
The tribe that stresses egalitarianism and excels in business in Nigeria is:
a. the Hausa b. the Falana c. the Ibo d. the Yoruba e. the Hausa-Falana
Which of the following statements is true of listening apprehension?
a. It helps one in attentively focusing on a message. b. It increases with the intensity of a message. c. It is not dependent on any factor other than the message. d. It increases when one worries about misinterpreting a message.
Messages to immediate supervisors, higher-level personnel, and your college president are considered ________ communication.
A. downward B. upward C. bureaucratic D. straightforward