Phil, the store manager, recently had to fire Sue, an employee who graduated from North College. He felt that Sue was not well trained at her school. So when Steven, also a graduate from North College, applied for Sue's old position, he did not want to consider hiring him, feeling Steven also probably did not receive the proper training. Phil was affected by _____ bias.
A. blind
B. training
C. confirmation
D. representativeness
E. adjustment
D. representativeness
Representativeness bias is the tendency to generalize from a small sample or a single event. The bias here is that just because something happens once, that doesn't mean it is representative, or that it will happen again or will happen to you.
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