You had a problem with Internet connection at home. You called the Internet service company for technical support. You heard the voice message, saying that "we have a high call volume now and your call will be answered in a few minutes. Or you can leave a message and we will return your call as soon as possible". You left a message and it took quite a while for the company to get back to you. You realized that the company was not so good at customer service and technical support. This fact triggered your negative feeling about the company and you disliked such a slow response to a problem. You decided to switch to another Internet service company. Which of the following true about your attitude toward the company?
a. Cognitive component - You did not like the slow response from the company.
b. Affective component - You found out that the company was not good at customer service.
c. Behavioral component - You switched to another Internet service company.
d. All of the above.
Answer: d. All of the above.
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