What should be examined as the best way to determine the effectiveness of a health care system?

A. How many resources are expended by the system
B. The health of the population served
C. The number of noncitizens who seek health care in the system
D. Typical cost of routine primary care


ANS: B

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Quality planning establishes the design of a product, service, or process that will meet customer, business, and operational needs to produce the product before it is produced. Quality planning follows a universal sequence of steps

List the universal sequence of steps in order. a. Identify customers and target markets. b. Discover hidden and unmet customer needs. c. Develop a service or product that exceeds customers' needs. d. Transfer these designs to the organization and the operating forces to be carried out. e. Translate these needs into product or service requirements: a means to meet their needs. f. Develop the processes that will provide the service, or create the product, in the most effi-cient way.

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In terms of the incidence and classification of diabetes, maternity nurses should know that:

a. Type 1 diabetes is most common. b. Type 2 diabetes often goes undiagnosed. c. Gestational diabetes mellitus (GDM) means that the woman will be receiving in-sulin treatment until 6 weeks after birth. d. Type 1 diabetes may become type 2 during pregnancy.

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The nurse is caring for several patients on an OB unit and is preparing to pass medications. For which patient or patients would the nurse not question an order for dinoprostone (Prepidil, Cervidil)?

a. The patient in need of cervical thinning b. The patient with prolonged labor c. The patient with pelvic inflammatory disease (PID) d. The patient who strongly desires a vaginal delivery

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Which statement is true of a set of scores that is negatively skewed?

1. There are more scores located at the lower end of the distribution. 2. The scores are evenly distributed in the distribution. 3. More scores lie close to the mean of the distribution. 4. More scores are located at the upper end of the distribution.

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