Effective speakers often repeat words or phrases.
a. true
b. false
Answer: a. true
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Civility refers to the communication behaviors that reflect respect for others and foster harmonious and productive relationships
Indicate whether the statement is true or false
Which statement should a speaker avoid interjecting into descriptive presentations?
a. "This is the way it is." b. "This is the way it was." c. "This suggests that . . . " d. "The information was obtained from . . . "
Karl wants to make sure he knows exactly why Rob is upset with him. During their discussion, Kevin gives his full attention to Rob and then he responds after he hears everything Rob has to say. What aspect of managing information is Karl demonstrating?
A. Use effective listening skills. B. Use self-talk. C. Identify everyone's goals. D. Define the problem.
If you want to learn about people's attitudes, beliefs, or histories, which of the following is usually the best form of research?
A. databases B. personal observations C. surveys D. periodicals