Fast Delivery trains its truck loaders how to set the packages in the delivery vehicles, so that when delivery drivers are pulling packages off their trucks, they are organized in a specific order and with the label facing forward to reduce errors and save time. A(n) _______ is being implemented when directing that the trucks be loaded in this specific manner.
A. industry standard
B. norm
C. policy
D. rule
E. procedure
E. procedure
A procedure (or standard operating procedure) is a standing plan that outlines the response to particular problems or circumstances. For example, White Castle specifies exactly how a hamburger should be dressed, including the order in which the condiments are applied.
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According to the text, salespeople need to have sales knowledge to:
A. eliminate inequities in sales experience. B. build the buyer's confidence in the salesperson. C. win their employers' confidence. D. comply with Green River Ordinances. E. more efficiently manage inventory.
Sustainability in the context of creating environmental value refers to ______.
a. ensuring a steady and long-term stream of revenues b. ensuring a steady and long-term stream of profits c. ensuring that current operations do not deplete resources now and for the future d. ensuring a steady and long-term stream of sales
According to the textbook, the concept of power is inextricably linked with which Management concept?
a. Leadership b. Motivation c. Social intelligence d. Teamwork
In a dominant culture, _______________ may spring up, which are groups in an organization that share different values from those held by the majority and _____________ whose values strongly differ from those of the larger organization.
What will be an ideal response?