Barnes & Noble bookstore ordered 800 art books. On verifying the order, only 160 books were actually received. The percent of the order missing was:
A. 20%.
B. 90%.
C. 80%.
D. 40%.
E. None of these.
Answer: C
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Which of the following statements about call centers in the United States is true?
A. Call center functions have largely been returned to the U.S. from countries like India and Mexico. B. Call centers have replaced instant messaging as the technology of choice for resolving the complaints of younger customers. C. Call center functions have largely been brought back in-house from third-party companies that specialize in call center operations. D. There has been some shrinkage in the number and size of call centers due to the rise in self-service web or speech recognition technologies.
What is the gross rating points (GRP) for a media schedule that reaches 60 percent of homes with an average exposure frequency of 4 and impact of 1.5?
A) 10 B) 15 C) 160 D) 240 E) 360
____ skills include organizational ability, quick-learning ability, and the ability to reduce stress.
A. Organizational B. Soft C. Self-management D. Time-management
Consider the following three product costing alternatives: process costing, job order costing, and standard costing. Which of these can be used in conjunction with variable costing?
a. job order costing b. standard costing c. process costing d. all of them