Which behavior by the nurse would be considered most professional?
a. Addressing a patient by "dear"
b. Wearing small earrings
c. Being task oriented
d. Avoiding troublesome patients
B
Wearing small earrings is the most professional. The patient's acceptance of a nurse as a professional often depends on the manner in which he or she presents a professional and caring image. Verbal and nonverbal behaviors influence the helping relationship. Professional appearance, demeanor, and behavior are important in establishing trustworthiness and competence. Calling a patient "honey," "dear," "grandpa," or "sweetheart" rather than by a personal name is inappropriate. Being task oriented, or making a technical procedure (e.g., administration of a medicine) your priority, is another way of not being emotionally available. Do not avoid patients whose behavior is troublesome.
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