Read the following, noting that Counselor A responds one way to the client and Counselor B responds in another:
12-YEAR-OLD CLIENT: My teacher started picking on me from the first day of class. I don’t fool around more than anyone else in class, but she gets me anytime I do. I think she’s picking on me because she doesn’t like me. She doesn’t yell at Bill Smith, and he acts funnier than I do.
COUNSELOR A: This is a bit perplexing. You wonder why she singles you out for so much discipline.
COUNSELOR B: You’re mad because the way she picks on you seems unfair.
Why is Counselor B’s response more effective than A’s?
A. A uses too many words.
B. B uses the right number of words.
C. A uses language that is too direct and explicit.
D. B gears the response in a way that a 12-year old is likely to appreciate.
ANS: D
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