____________ is the ratio of the mean number of customers in queue over the mean arrival rate.
What will be an ideal response?
Mean waiting time in queue; Wq
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Relationship selling:
A. eliminates cognitive dissonance. B. only occurs with transaction selling. C. is another term for reciprocal selling arrangements. D. creates customer loyalty. E. builds social responsibility.
Which of the following statements about dominant group influence is accurate?
a. Dominant group membership typically fosters a sense of nervousness and inferiority. b. Members of the dominant group must actively seek to influence or control organizational culture to have a disparate impact. c. Dominant group cultural impact is most noticeable to subordinate group members. d. Dominant and subordinate group members have similar levels of impact on organizational culture.
Which is a true statement about the role of emotion in moral decision-making?
A. view emotion with suspicion B. rely on emotion, not logic C. use both cognition and emotion D. none of these
__________is the process of hiring another organization to do work that was previously done within the host organization.
A. Trade blocs B. Parochialism C. Onshoring D. Expatriate E. Outsourcing