Geraldine, a professional dog trainer, interrupts repeatedly when Rosette starts talking about her difficulties housetraining her dog. Explain which of the four “Rs” of listening Geraldine is struggling with and suggest how she can improve.

What will be an ideal response?


Geraldine is struggling with receiving Rosette’s message. She should engage in mindful listening by preventing herself from interrupting before Rosette is done speaking.

Communication & Mass Media

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