Answer the following statements true (T) or false (F)

Question

1. Decentralized control is most appropriate for an organization in which the tasks are explicit and certain. 
2. Except for in rare instances, employees at McLaren Professional Painting take responsibility for their own work and how it is done, rather than being governed by a rigid set of rules. McLaren is using bureaucratic control. 
3. The balanced scorecard, also known as the triple bottom line, gives top managers a fast but comprehensive view of the organization via three indicators. 
4. Social responsibility and ethics make up one of the four indicators used in the balanced scorecard. 

Answer 1

1. FALSE
Bureaucratic control works well in organizations in which the tasks are explicit and certain. While rigid, it can be an effective means of ensuring that performance standards are being met.
2. FALSE
Decentralized control is an approach to organizational control that is characterized by informal and organic structural arrangements, the opposite of bureaucratic control. This form of control aims to get increased employee commitment, using the corporate culture, group norms, and workers taking responsibility for their performance.
3. FALSE
The balanced scorecard gives top managers a fast but comprehensive view of the organization via four indicators: (1) customer satisfaction, (2) internal processes, (3) innovation and improvement activities, and (4) financial measures.
4. FALSE
The balanced scorecard gives top managers a fast but comprehensive view of the organization via four indicators: (1) customer satisfaction, (2) internal processes, (3) innovation and improvement activities, and (4) financial measures.