Ideal standards are an effective means of controlling variances and motivating workers
Indicate whether the statement is true or false
F
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An organization that attempts to increase the revenue-producing space within which it provides guest experience at the expense of essential but non-revenue producing space will most likely ______.
a. have a memorable service setting, but unreliable delivery system b. have a dull service setting, but excellent delivery system c. maximize its per capita revenue d. be top rated in customer service
A retailer uses a 20-unit reorder point based on assuming a 3-day lead time, a 5-day usage rate, and a 5-unit safety stock. In how many days will a stockout occur if the lead time becomes 7 days and the usage rate continues at 5 units per day?
a. 0 b. 2 c. 3 d. 4
PERT relies on all of the following time estimates except?
a. Optimistic completion time b. Most likely completion time c. Pessimistic completion time d. Least likely completion time
John Kotter proposes that leading change consists of ______.
A. charismatic leader B. authoritarian style of leadership C. laissez-faire D. an eight-stage process